Shipping and Returns
All orders are shipped using US Post Office unless requested. We ship most orders same day when orders are received by 4 pm Eastern Standard Time, and within 24 hours if orders are received past 4 pm Eastern Standard Time. We do provide you a tracking number on all orders as they are shipped out. You can review your USPS tracking number by logging into your account. If you have international orders, we will send you the international tracking number and most orders international arrive around 10 days after they are shipped. Orders shipped to Alaska are charged an additional $10.00 shipping.
Neat Pleats offers a 14 day return on each and every one of our products. All of our products are hand made to order in Baltimore, Maryland. We pride ourselves in making a high quality product. If for any reason you are not satisfied with the color, style, look, of our product, you can return it for a full refund. Products must be shipped back in new condition. If you need a swatch sample of any of our designs, please email us with a request and we will be more than happy to send you a sample.
We are confident you will enjoy your shopping experience from our website. All items are shipped within 2 business days. If there is any delay, we will send you an email updating the status of your order. For your convenience, we take most credit cards as payment through the Paypal Payment system.
We accept Money Orders, Checks, Credit cards and Paypal as payment. Checks and money orders must clear before shipments are made.
We are dedicated to your satisfaction:
We are dedicated to your complete satisfaction. If you are not satisfied with the quality of our hand made items we will gladly give you a return. Please call or email us to obtain your return authorization number. Ship it back in the original box within 14 days and we will gladly issue a refund. There is a charge for shipping and handling but not to exceed 50%.
Returns of custom fans.
Fans that are custom sized to your specific dimensions can not be returned. Please call if you have any questions or concerns about a custom size fan.